Shipping Policy

Last Updated: 20 October 2026

Thank you for shopping with Mumu Goods. This Shipping Policy explains how your orders are processed, shipped, tracked and delivered.

1. Shipping Origin

Orders are generally processed and shipped from fulfilment facilities or suppliers in China. They are delivered worldwide with free shipping, mainly by YunExpress and its local delivery partners.

2. Shipping Destinations

We ship worldwide, including the United Kingdom, Europe, the Middle East and the Gulf countries. The countries we deliver to are listed at checkout. Whether delivery is possible to your specific address depends on:

The destination country
Your postcode
Product type, size or weight
Local delivery restrictions
Customs or import rules
Carrier service availability

The shipping options for your address are shown at checkout. If no option is available, we are unable to deliver to that address.

3. Order Processing Time

Orders are normally processed within 1–3 business days after payment is confirmed. Weekends and public holidays are not included. During busy periods, promotions or product launches, processing may take a little longer. Once your order is handed to the carrier, you will receive a shipping confirmation email with tracking details.

4. Estimated Delivery Time

Delivery usually takes 7–15 business days after dispatch. Remote, island or rural areas, or destinations that need extra customs processing, may take 20 business days or more.

Delivery time starts from the dispatch date, not the order date. All delivery times are estimates and may vary because of customs, postal services, courier capacity, weather and other factors outside our control.

5. Shipping Carrier

Orders are mainly shipped with YunExpress. Once a parcel arrives in your country, it may be handed to a local postal service or courier for final delivery. We may use another logistics provider when needed.

6. Shipping Charges

Shipping is free on all orders, to every country we deliver to. There is no minimum order value. The shipping cost shown at checkout is always zero.

Customs duties, import VAT or other charges set by your country's authorities are not shipping charges and are explained in section 8.

7. Order Tracking

After dispatch, you will receive a confirmation email with a tracking number or tracking link where available. Tracking may take 2–5 business days to activate. You can follow your parcel on the YunExpress website or the website of the local delivery carrier. A pause in tracking updates does not necessarily mean the parcel is stuck or lost.

8. Customs, Import Duties and Taxes

International shipments may be subject to customs inspection, import duties, VAT, handling fees or other charges. Depending on your country, these may be collected at checkout, included in the product price, handled by the shipping service, or charged separately by customs or the courier. Unless stated otherwise at checkout, these charges are the customer's responsibility.

We do not control customs procedures and cannot predict the exact amount of any charges. Please make sure the products you order can legally be imported into your country.

9. Customs Delays

Customs authorities may inspect or hold shipments, which can cause delays beyond the estimated delivery time. We are not responsible for delays caused by:

Customs inspections
Documentation requests
Import restrictions
Unpaid customs charges
Local regulations
Actions by public authorities

If shipping information or documents are needed, we will help where reasonably possible.

10. Accurate Shipping Information

Please provide complete and accurate delivery details, including:

Full name
Complete delivery address
Apartment or building number, if applicable
City and postcode
Country
Valid phone number
Valid email address

We are not responsible for delays, failed deliveries, extra charges or lost parcels caused by incorrect or incomplete information.

11. Address Changes

If you need to change your delivery address, please contact us as soon as possible. Address changes are only possible before your order is processed or dispatched. After dispatch, redirection cannot be guaranteed and extra costs may apply.

12. Failed Delivery Attempts

Please make sure you are available to receive your parcel and follow any instructions from the courier. If delivery fails, the courier may try again, leave the parcel at a collection point, deliver it to a neighbour or safe place, or return it to the sender. Please check your tracking regularly and contact the local delivery provider when needed.

13. Unclaimed or Returned Parcels

If a parcel is returned to us because it was refused, not collected or sent to an incorrect address provided by the customer, please contact us. Depending on the situation, we may offer:

Reshipment for an additional fee
A refund minus shipping, return, customs or handling costs
Another reasonable solution

Original shipping charges may not be refundable if the parcel was returned because of incorrect information, refusal, unpaid customs charges or failure to collect.

14. Multiple Shipments

Orders with several products may arrive in separate parcels, with different tracking numbers, dispatch dates, delivery times and local carriers. Receiving part of your order does not mean the rest is missing. Please check all tracking numbers before contacting us.

15. Delayed Shipments

Delays may happen because of events outside our control, such as customs procedures, public holidays, peak periods, severe weather, natural disasters, strikes, transport or flight disruptions, courier delays, incorrect addresses, government restrictions, public health emergencies or supply-chain problems. Estimated delivery dates are guidance only and are not guaranteed.

16. Lost Shipments

A parcel is not automatically lost if tracking has not updated for a few days. If your order has not arrived within 20 business days of dispatch, please contact us with your order number and tracking number. We will contact the carrier and open an investigation if needed. If the carrier confirms the parcel is lost, we will offer a replacement or a refund.

17. Damaged Packages

Please check your parcel when it arrives. If the package or product is damaged, contact us within 7 days of delivery with:

Your order number
Photos or a video of the outer packaging and the damaged product
A short description of the damage
A photo of the shipping label

Please keep the product and packaging until we have reviewed your claim. Damaged, defective or incorrect products are handled under our Return Policy, and Mumu Goods covers the return shipping costs in these cases.

18. Order Cancellations

You can cancel your order before it is processed or dispatched. After dispatch, cancellation may no longer be possible, and you can use our return process instead. Cancellations and refunds follow our Return Policy and your statutory consumer rights.

19. Force Majeure

We are not responsible for delays or failed deliveries caused by events outside our reasonable control, including natural disasters, war, civil unrest, epidemics, strikes, customs or government actions, transport or courier failures and technical problems.

20. Contact Us

For questions about shipping, tracking, delays, damaged parcels or missing orders, please contact us with your order number and tracking number.

Email: [email protected]
WhatsApp: +44 7308 552343
Website: https://www.mumugoods.com/

Company Name: Migitec Ltd Trading Name: Mumu Goods Company Number: 15267203 Registered Address: 203, 5300 Lakeside, Cheadle, England, SK8 3GP