Return Policy
Returns & Refunds Policy
At Mumu Goods, your satisfaction comes first. If you are not happy with your order, you can return it within 30 days of receiving it. This page explains how returns, exchanges and refunds work.
This policy does not affect your statutory rights under the consumer protection laws that apply in your country.
1. Return Period
You may return products within 30 days from the date you receive your order.
2. Which Products Can Be Returned
All products sold on mumugoods.com can be returned, except:
- Products that have been used, assembled, damaged by the customer, or altered
- Products with missing parts, accessories or manuals
- Gift cards
If you are unsure whether an item can be returned, please contact us before sending it back.
3. Product Condition
You are welcome to open the box to inspect your product. To be eligible for a return:
- The product must be unused and in resalable condition
- All parts, pieces, accessories, manuals and included items must be complete
- The product should be returned in its original packaging
For puzzles, building sets and similar products, opened bags or used pieces may make the item non-returnable. Please check the contents without assembling or using them.
4. Damaged, Defective or Wrong Items
If your order arrives damaged, defective, or is not the item you ordered:
- Contact us within 7 days of delivery
- Include your order number and clear photos of the item and its packaging
- You do not need the original packaging to be undamaged
- Mumu Goods covers all return shipping costs
We will send you a replacement or issue a full refund, whichever you prefer.
5. How to Return an Item
- Contact us. Email or WhatsApp our customer support team with your order number and the reason for the return.
- Wait for approval. We will review your request and reply with the return address and instructions. Please do not send items back without approval.
- Send the item. Pack the product with all its contents and accessories, in its original packaging, and ship it to the address we provide.
- Inspection. Once the item reaches our warehouse, we inspect it and let you know the result.
Returns are accepted by mail only. We do not accept in-store returns.
6. Exchanges
Prefer a different product, colour or model? Let us know when you contact us and we will arrange an exchange instead of a refund, subject to stock availability.
7. Return Shipping Costs
Reason for return | Who pays return shipping |
|---|---|
Damaged, defective or wrong item | Mumu Goods |
Change of mind | Customer |
We do not charge a restocking fee on any return.
8. Refunds
- Once your return has arrived at our warehouse and passed inspection, we issue a full refund to your original payment method within 3–5 business days (no later than 7 days).
- Your bank or payment provider may take additional time to show the refund in your account.
- For change-of-mind returns, original shipping fees and return shipping costs are not refunded.
9. Returns We Cannot Accept
We may decline a return, or refund only part of the amount, if the product arrives used, incomplete, damaged by the customer, altered, or does not meet the conditions above. In that case we will contact you and can send the item back to you. Any partial refund only reflects missing or damaged parts; it is not a restocking fee.
Contact Mumu Goods
For questions about our products, orders, shipping, returns or services, please contact our customer support team.
- Email: [email protected]
- WhatsApp: +44 7308 552343
- Website: https://www.mumugoods.com/
Company Name: Migitec Ltd Trading Name: Mumu Goods Company Number: 15267203 Registered Address: 203, 5300 Lakeside, Cheadle, England, SK8 3GP