Distance Selling Agreement

Last Updated: 20 October 2026

1. Parties

Seller: Migitec Ltd, trading as Mumu Goods Registered Address: 203, 5300 Lakeside, Cheadle, England, SK8 3GP Company Number: 15267203 Email: [email protected] WhatsApp: +44 7308 552343 Website: https://www.mumugoods.com/

Buyer: The customer who places an order on mumugoods.com. The Buyer's name, delivery address, email address and telephone number are those provided at checkout and shown in the order confirmation.

The Seller and the Buyer are each referred to as a "Party" and together as the "Parties".

2. Purpose of the Agreement

This Agreement applies to all purchases made through the Mumu Goods website. It sets out the rights and obligations of both Parties regarding the sale, payment, delivery, cancellation, return and refund of the products ordered.

3. Products and Order Details

The Seller agrees to sell and deliver the products ordered by the Buyer. The product name, quantity, unit price, delivery charge, taxes and total amount of each order are shown at checkout before the Buyer confirms the order and in the order confirmation email. These details form part of this Agreement.

4. Delivery

Products are delivered to the address the Buyer provides during the order.
Orders are normally processed within 1–3 business days after payment is confirmed, and delivery usually takes 7–15 business days after dispatch.
Delivery times are estimates and may vary depending on the destination, courier, stock, customs, public holidays or events outside the Seller's reasonable control.
Delivery charges, if any, are shown at checkout before the order is confirmed.
The Buyer must provide complete and accurate delivery details. The Seller is not responsible for delays or extra costs caused by incorrect or missing information.

Full details are in our Shipping Policy.

5. Payment Terms

The Buyer pays the order total using one of the payment methods offered at checkout (PayPal, Visa, Mastercard, American Express or Discover).
The order is not confirmed until payment has been completed or authorised.
The Buyer confirms that they are authorised to use the chosen payment method.

6. Order Confirmation

After the order is placed, the Seller sends an electronic order confirmation with the order details. The Seller may cancel or reject an order, for example where:

The product is unavailable or out of stock
Product or pricing information is incorrect
Payment is not authorised
Fraud or unauthorised activity is suspected
Delivery to the given address is not possible

If an order is cancelled after payment, the full amount is refunded to the original payment method.

7. Cancellation and Return Rights

The Buyer has a statutory right to cancel the order within 14 days of receiving it, without giving a reason. In addition, under our Return Policy, the Buyer can return eligible products within 30 days of receiving the order. The 30-day return period does not reduce the Buyer's statutory rights.
To start a return, the Buyer contacts customer service with the order number and the reason for the return. The Seller then provides the return address and instructions.
The Buyer may open the packaging to inspect the product. Returned products must be unused, unassembled, complete with all accessories, manuals and included items, and in their original packaging.
Return shipping costs: The Seller pays return shipping for products that are damaged, defective or incorrect. For change-of-mind returns, the Buyer pays return shipping.
The Seller does not charge a restocking fee.
The Buyer should use a trackable shipping service for returns they arrange themselves. The Seller is not responsible for loss or damage in transit on these returns.

8. Products That Cannot Be Returned

Unless they are faulty, damaged, incorrect or misdescribed, the following products cannot be returned:

Products that have been used, assembled, damaged by the Buyer or altered
Products returned with missing parts, accessories or manuals
Gift cards
Personalised or custom-made products, or products made to the Buyer's specifications
Sealed products that are not suitable for return for health or hygiene reasons once unsealed

9. Defective, Damaged or Incorrect Products

If a product arrives damaged, defective, incomplete or incorrect, the Buyer should contact the Seller within 7 days of delivery.
The Buyer may be asked for the order number and photos or videos of the product and packaging.
The original packaging does not need to be undamaged in these cases.
Once the problem is confirmed, the Buyer can choose a replacement or a full refund. Other remedies, such as repair or a partial refund, may also be offered under applicable law.
The Seller covers all return shipping costs in these cases.

10. Refunds

After a returned product arrives at the Seller's warehouse and is inspected, the Seller informs the Buyer whether the return is approved.
Approved refunds are issued to the original payment method within 3–5 business days (no later than 7 days).
The time it takes for the refund to appear in the Buyer's account depends on their bank, card issuer or payment provider.
For change-of-mind returns, original shipping fees and return shipping costs are not refunded.

11. Buyer's Responsibilities

The Buyer confirms that they:

Have provided accurate and complete order information
Have the legal capacity to enter into this Agreement
Own the payment method used or are authorised to use it
Have reviewed the product details, price, delivery information and terms before confirming the order
Will inspect the product within a reasonable time after delivery

12. Seller's Responsibilities

The Seller agrees to:

Provide accurate product and pricing information
Process orders with reasonable care
Deliver accepted orders to the Buyer's address
Handle cancellations, returns and refunds in line with this Agreement, the Return Policy and applicable law
Take reasonable steps to protect the Buyer's personal and payment information

13. Personal Data

Personal data is processed in line with the Seller's Privacy Policy and applicable data protection laws. Data may be shared with payment providers, couriers, service providers and public authorities where reasonably necessary for order processing, delivery, fraud prevention, legal compliance or protecting the rights of either Party.

14. Force Majeure

The Seller is not responsible for delays or failures caused by circumstances outside its reasonable control, including natural disasters, epidemics, pandemics, war, civil unrest, strikes, transport disruption, customs delays, supply chain interruptions, government restrictions, technical failures and failures of third-party providers.

15. Electronic Acceptance and Effective Date

This Agreement is concluded electronically. It takes effect when the Buyer confirms the order, accepts these terms at checkout and completes payment. No physical signature is required. Order confirmations, payment and website records and correspondence may be used as evidence, subject to applicable law.

16. Governing Law and Jurisdiction

This Agreement is governed by the laws of England and Wales. Disputes are subject to the jurisdiction of the courts of England and Wales. Consumers living in another country keep the protection of the mandatory laws of their country of residence and may bring proceedings there where the law allows.

17. Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions stay in effect.

18. Entire Agreement

This Agreement, together with the order confirmation, the Return Policy, the Shipping Policy, the Privacy Policy and the Terms and Conditions, forms the entire agreement between the Parties for the relevant order.

19. Contact

For questions about this Agreement or your order:

Email: [email protected]
WhatsApp: +44 7308 552343
Website: https://www.mumugoods.com/

Company Name: Migitec Ltd

Trading Name: Mumu Goods

Company Number: 15267203

Registered Address: 203, 5300 Lakeside, Cheadle, England, SK8 3GP